She lost her luggage and wants it back!

Check out what Marie emailed me about her lost stuff. I would’ve been super PO’d 

Hey Jeremy, recently I flew to charlotte, NC one-way out of Houston. One-way meaning the flight was direct with no stops. However, the airline was able to lose mine and my husband’s luggage. How does that even happen?? It was supposed to go to one location! Not two or three different airports. They still haven’t found our bags and that was nearly 2 weeks ago. I don’t know what to do. I’m very upset and can’t believe they still haven’t located our stuff.